Technical Support
Ongoing monitoring for errors on your site or web app, plus content and structural updates as it grows - on a monthly or hourly basis.
The Opportunity
Problems get caught before they become emergencies
Regular monitoring catches broken forms, errors, and downtime before a client or customer notices - not weeks later in an angry email.
Pay only for the work that happens
Hourly billing means no retainer sitting unused when nothing needs doing; fixed-scope work is quoted once the task is actually clear.
The site keeps growing, not just standing still
Content updates, small structural changes, and new sections get added as the business evolves - not just bug fixes when something breaks.
One person who already knows the site
No re-explaining the project to a new developer every time something needs doing - the same person who knows the site handles each request.
Solutions & Capabilities
Error & Uptime Monitoring
The site or app checked for errors, broken links, and downtime on a regular schedule.
Content Updates
Text, images, prices, and CMS content updated as your business changes.
Structural Changes
New sections, pages, or small feature tweaks added without a full redesign.
Bug Fixes
Issues found by monitoring, or reported by you, diagnosed and fixed.
Monthly or Hourly Engagement
Ongoing monthly check-ins or ad-hoc hourly work, whichever fits how the site is used.
Stages of Work
Free consultation
A call to understand the site, what's already breaking, and how often support is actually needed.
Contract & scope
A contract is signed setting the terms - hourly billing or a fixed scope agreed for larger work.
Baseline check
An initial pass over the site to catch existing issues before ongoing monitoring starts.
Ongoing monitoring & updates
Errors, downtime, and requested changes are handled on the agreed schedule - monthly check-ins or hourly as needed.
Reporting
Each month or each block of hours comes with a summary of what was checked, fixed, or updated.
Outcomes
The engagement keeps a site or app healthy over time: errors caught early, content current, and small changes made without waiting for a full project. Every hour is logged, and every fix or update is documented, so you always know what's been done and why.
Pricing
Hourly
from $40
Hourly support
- Billed per hour of actual work
- Response within one business day
- Detailed time log with each invoice
- No minimum commitment
- Fixed-scope projects quoted separately
FAQ
How does hourly billing work?addremove
Work is billed at $40 per hour, logged in detail with each invoice. There's no minimum commitment - you pay for the hours actually spent.
What if I need a bigger, defined project?addremove
Larger or more defined work - a redesign, a new feature - is scoped and quoted as a fixed price once the requirements are clear, rather than billed hourly.
What counts as an emergency vs regular work?addremove
Site-down or broken-checkout issues are treated as priority and addressed as soon as possible; smaller updates and content changes are handled on the agreed schedule.
How often do you check the site?addremove
On a schedule that matches how much the site changes - weekly for active sites, monthly for stable ones. The frequency is agreed during the consultation.
Do I need a retainer?addremove
No - there's no retainer or subscription. You're billed only for hours worked or for the fixed-scope work you approve.
What platforms do you support?addremove
Webflow, Next.js, and most common CMS platforms - whatever the site is already built on.
Get technical support
Tell us about the site - within 3 days you'll get a plan for how support would work and an estimated cost.